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Frequently Answered Questions

If you have any enquiries don't hesitate to contact the Regulation team.

Below are some questions we are frequently asked.

How long will my order take?

We try to dispatch orders within 48 hours of them being placed. This excludes weekends and bank holidays.

If all or part of your order is out of stock we will contact you as soon as possible and will advise of the soonest time the item will be sent out. Many items can be made in our workshop in a few days if out of stock or a custom order.

All of our standard UK orders are sent via 1st Class Recorded post.

UK Special Delivery are due by the next day. (excludes weekends and bank holidays)

International orders sent from the UK can take between 10 - 14 days to arrive.

How can I pay for my order?

We accept the following payment Credit/Debit cards.

Visa/Delta/Electron
American Express
MasterCard
Solo/Maestro

Unfortunately we cannot accept payment by BACS or PayPal.

How do I care for my latex wear?

Latex clothing needs a little extra love to keep it perfect.

Wash your latex clothing in warm soapy water after every use but do not soak it for extended periods.
Talc and polish the item once it is fully dried to restore its shine and add a protective film.
Avoid any items which could nick or pierce the item as this can lead to ripping.
If you do manage to nick or pierce the rubber, have it patched or repaired as soon as possible to avoid any further ripping.
Prevent oils and chemicals (such as aromas) from coming into contact with the latex.

How do I care for my leather wear?

Leather wear is notorious for being tough and long lasting, however there are a few things to remember to ensure it lasts and lasts.

If you want to maintain a glossy finish on your leather, regularly clean it and polish it with a good quality boot polish or leather cream.
Avoid getting your leather too wet, this will attack the leathers natural oils and cause it to harden.
Only clean your leather by wiping it with a damp cloth or by using a leather cleaning professional.

I am looking for an item in a different style or colour; is this possible?

While we are constantly adding new options to the site, you may have a style or colour we have not thought of. If this is the case, please contact us and we will endeavor to meet your needs.

Can you repair and alter a garment I already own?

Regulation's on site leather and rubber team can perform many different alterations and repairs. Send your item to us and we will give you our opinion on the most affordable options for saving or changing your garment.

Can you copy garments?

We know that some of your best loved fetish wear may no longer be on the market. Bring us in something old and we can use it to create something new for you.

Will you ship internationally? How much will this cost?

We are happy to ship internationally. Ensure you select "USA & International" shipping when you checkout.

Please be aware that Regulation has a duty to declare goods to all countries outside of the EU. Any local import duties or taxes are liable to customers.

I've not received my order, what can I do?

Sometimes items do get lots in the post or an order may be slightly delayed if we're waiting for items to be in stock. Contact us to check the status of your order and we will investigate for you.

Is your packaging discreet?

Our customers privacy is very important to us and so we make sure all orders are sent in un-branded plain packaging or boxes.

We sometimes place a small return address label to prevent delivery problems although this does not include our company name. If you wish for this to be removed then please specify in the comments box upon checkout.

Do you offer a Made to Measure or custom leather/rubber service?

Regulation prides itself on quality fetish gear made to fit you perfectly.
For an additional 25% we offer a full Made to Measure service on all of the clothing we sell.

For this service please specify Made to Measure in the comments box upon checkout. We will contact you for measurements and provide a full quote. Please note that we will make garments for the measurements you provide so please make sure they are correct.

Alternatively, come and see us at our London retail store/workshop and we will measure you ourselves before discussing your requirements.

For custom leather or rubber it's best to contact us and we will discuss materials, methods and cost.

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